We do our best to choose both Head Teachers and Local Coordinators who will follow the standard that we ask of them, but if for some reason you don’t feel like they are meeting your needs, don’t worry. You’ll have the contact information of your Support Rep (who works directly with your group) and the ILP Directors to help you with any issues that may arrive once you’re in-country.
The ILP Directors also give you their personal emails and cell phone numbers so they can be reached at any time. You can call them at any point, even in the middle of the night. Hopefully, you’re only calling then if it’s an emergency, but know that you have that option available! In a nutshell, you have many resources to reach out to if you feel like one support system isn’t working.